Terry Hall Hair Design
No Show and Cancellation Policy
We understand that sometimes it is necessary to reschedule or cancel appointments. We kindly ask that you give us a minimum 24 hour notice to cancel or reschedule your appointment. If an appointment is rescheduled or cancelled within the 24-hour period, you will be charged 100% of the full scheduled service price.
We make sure every guest is made aware of our No Show/Late Cancellation Policy when scheduling an appointment either over the phone or online. Your next appointment cannot be scheduled without taking care of your missed or late cancelled appointment (including missing appointments due to late arrival). When a No Show/Late Cancellation occurs, it takes large blocks of time that impacts my schedule and other clients schedule. I understand things happen, however, I try to respect my time as well as your time by consistently running on time.
I understand, life is crazy, and things happen. However, if you are running 10 minutes late according to our clock, the appointment may have to be rescheduled. I will do what I can to get you in as soon as I can. Please let me know as soon as you can if you are going to be late. No Show & Cancellation Policy may be applied. (See Above Policy). If you can’t get through to me, please leave a message or text.